教学

本科教学：大数据营销、运营管理

研究生教学：运营管理与供应链管理、随机过程建模，管理学前沿

 已发表论文:

1. B. Hezarkhani, M. Nagarajan, C. Tong (2022). Towards Servitization: Optimal Design of Uptime-Guarantee Maintenance Contract, Production and Operations Management, 31,3806-3822
2. S. Rajagopalan, C.Tong(2022). Payment Models to Coordinate Healthcare Providers with Limited Accountability. Manufacturing & Service Operations Management, 24(1): 600-616
3. L. Wang, C. Tong, Z. Yang (2022). Linking CIO-CMO Communication and Product Innovation via Virtual Customer Environment Engagement: A Moderated Mediation Study, British Journal of Management, 00:1-21 (DOI: 10.1111/1467-8551.12587
4. L. Sheng, C. Tyan, M. Nagarajan, Y. Cheng, C. Tong (2022), Incentivized actions in Freemium Games, Manufacturing and Service Operations Management (MSOM) 24(1):256-244
5. S. Rajagopalan, C.Tong (2021). Payment models to coordinate healthcare providers: extension to risk-averse providers, Operations Research Letter, 49: 326-232
6. M. Nagarajan, G. Sosic, C. Tong (2019). Dynamic Stable Supplier Coalitions and Invariance in Assembly Systems with Commodity Components, Operations Research, 67(5): 1269-1282.
7. G. Kong, S.Rajagopalan, C. Tong (2018). Pricing Diagnosis-based Services When Customers Exhibit Sunk Cost Bias, Production and Operations Management, 27(7): 1303-1319
8. C. Tong, M. Nagarajan, Y. Cheng (2016). Operational Impact of Service Innovations in Multi-step Service Systems, Production and Operations Management: 25(5): 833-848
9. C. Tong and S. Rajagopalan (2014). Pricing and Operational Performance of Discretionary Service, Production and Operations Management 23(4): 689–703
10. C. Tong (2012). Pricing Schemes for Congestion-prone Service Facilities, Operations Research Letters, 40: 498-502
11. S. Dasu and C. Tong (2010). Dynamic Pricing when Consumers Are Strategic: Analysis of Posted and Contingent Pricing Schemes, European Journal of Operational Research, 204: 662-671
12. C. Tong(2010). Order Postponement of New Products in a Supply Chain, Operations Research Letters 38: 97-103
13. H. Chen, C. Tong, L. Bai,” The Lenovo Dual Model”, Harvard Business Review (China Edition), January, 2009

完成及在研项目

• “医疗机构上下整合对医疗服务系统效率的影响研究”, 国家自然科学基金面上项目No.  72172104 (2022年01月-- 2025年 12月 )项目负责人
• “基于分级诊疗的医疗服务系统运作研究” 国家自然科学基金面上项目，No. 71772137（2017-2021），项目负责人
• “基于服务时间和服务质量的服务运营管理若干问题研究” 国家自然科学基金面上项目No. 71372043（2014-2017），项目负责人，结题（优）

语言能力

• 英语
• 计算机：C，C++, Matlab

专业服务

• AE for MSOM (2021-); 审稿人：Management Science, POM, MSOM, IIE Transaction, EJOR, ORL

• 2007.5---2015.5 上海财经大学助理教授、副教授
• 2006.5---2007.5 南加州大学马歇尔商学院 Lecturer

企业经历

• 1996.8---2000.6 国家电网华中公司 工程师

专业服务

• 审稿人：Management Science, POM, MSOM, IIE Transaction, EJOR, ORL