• 2025 – Now, Associate Professor, School of Economics and Management, Tongji University
• 2022 – 2025, Postdoctoral Fellow, School of Economics and Management, Tongji University
• 2021 – 2022, Postdoctoral Fellow, School of Computer Science, Fudan University

Journal Publications (*Corresponding Author)

• Gang Chen, Lihua Huang, Shuaiyong Xiao^*, Chenghong Zhang, and Huimin Zhao. Attending to Customer Attention: A Novel Deep Learning Method for Leveraging Multimodal Online Reviews to Enhance Sales Prediction. Information Systems Research, 2024, 35(2), 829-849.
• Gang Chen, Shuaiyong Xiao^*, Chenghong Zhang, and Huimin Zhao. A Theory-driven Deep Learning Method for Voice-chat-based Customer Response Prediction. Information Systems Research, 2023, 34(4), 1513-1532.
• Liqian Bao, Gang Chen*, Zongxi Liu, Shuaiyong Xiao, and Huimin Zhao. Predicting Reward-Based Crowdfunding Success with Multimodal Data: A Theory-Guided Framework. Information & Management, 2025, 62(4), 104131.
• Shuaiyong Xiao, Jianxiong Wang, Jiwei Wang, Runlin Chen, and Gang Chen^*. On the Consensus of Synchronous Temporal and Spatial Views: A Novel Multimodal Deep Learning Method for Social Video Prediction. Information Processing and Management, 2024, 61(1), 103534.
• Jie Lin, Xueyu Liu^*, Shuaiyong Xiao, and Haowen Lin. Exploring Customer Satisfaction Across Language Backgrounds: A Hybrid Framework on Multilingual eWOM. Journal of Electronic Commerce Research, 2024, 25(3), 191-208.
• Zongxiang Zhang, Gang Chen, Yunjie Xu, Lihua Huang, Chenghong Zhang*, and Shuaiyong Xiao. FedDQA: A Novel Regularization-Based Deep Learning Method for Data Quality Assessment in Federated Learning. Decision Support Systems, 2024, 180, 114183.
• Gang Chen, Xiangge Li, Shuaiyong Xiao, Chenghong Zhang*, and Xianghua Lu. RACL: A Robust Adaptive Contrastive Learning for Conversational Satisfaction Prediction. Pattern Recognition, 2023, 138, 109386.
• Shuaiyong Xiao, Gang Chen, Chenghong Zhang*, and Xiangge Li. Complementary or Substitutive? A Novel Deep Learning Method to Leverage Text-image Interactions for Multimodal Review Helpfulness Prediction, Expert Systems with Applications, 2022, 118138.
• Gang Chen, Shuaiyong Xiao, Chenghong Zhang*, and Wei Wang. An orthogonal-space-learning-based method for selecting semantically helpful reviews. Electronic Commerce Research and Applications, 2022, 53, 101154.
• 金旭磊,陈刚*,黄丽华,肖帅勇,张成洪. 大模型的商业化应用：现状，挑战与对策, 工程管理科技前沿, 录用待发表.
• 张成洪,肖帅勇*,陆天,卢向华,黄丽华. 基于校园消费数据分析大学生网络借贷行为:借款倾向、消费变化与违约风险. 系统工程理论与实践. 2021, 41(03): 574-586.

Selected Research Projects

• Research on Explainable Multimodal Deep Learning Methods for Customer Value Mining, National Natural Science Foundation of China (NSFC), 72301194, 2024-2026, project leader.
• Research on Hierarchical Association Regularized Explainable Deep Learning Method and Its Application Effect in Human-machine Collaborative Medical Diagnosis, China Postdoctoral Science Foundation, 2022M722394, project leader.
• Research on Deep Learning Based Disease Diagnosis Method with Multimodal Traditional Chinese Medicine Data. Research Fund Program of Guangdong Provincial Key Laboratory of Traditional Chinese Medicine Informatization, 2021-2023, project leader.

Reviewer for

• Journals: Information Systems Research, Information Processing and Management, Electronic Commerce Research, International Journal of Business Information Systems
• Conferences: ICIS, PACIS, AMCIS, CSWIM, WITS

PC member: ICSF 2025, WITS 2024

• 2025, International Conference on Smart Finance Best Paper Award